---
title: Client portal
description: For the firm's clients — passwordless login, following your matter, documents, messages, and payments.
---

> Nederlandse versie: [/handleiding/portaal](/handleiding/portaal)

**What is this?** This page is for you as a **client** of the law firm. The client portal is a separate, secure environment ("Beveiligde omgeving · Basenet"), distinct from the firm's internal staff app, built so you can keep track of your own matter. The portal itself is in Dutch; the on-screen names are quoted below.

## How to log in — no password

![The passwordless portal login](/media/guides/portal-login.png)

1. Open the portal link your lawyer or the firm sent you.
2. Enter your **"E-mailadres"** and click **"Stuur inloglink"** (send login link).
3. You receive a one-time login link by email. Check your spam folder too.
4. Click the link in the email — you're logged in immediately, no password needed. If the link has expired or was already used, simply request a new one.

After logging in you see **"Mijn dossiers"** (my matters): the cases the firm has given you access to. Click **"Open dossier"** (open matter).

## What you see in a matter

A matter has three tabs:

![A matter as seen in the client portal](/media/guides/portal-matter.png)

### Overview ("Overzicht")

- The **"Dossieroverzicht"** (matter overview) with **"Status"** (for example "Loopt" (running), "In afwachting" (on hold), or "Afgerond" (closed)), **"Soort zaak"** (case type), **"Rechtsgebied"** (practice area), **"Behandelaar"** (handling lawyer), and **"Uw kenmerk"** (your reference).
- **"Documenten"** — the items your lawyer shared with you, with a **"Download"** button.
- **"Komende afspraken"** (upcoming appointments) — the appointments the firm has shared with you.
- **"Activiteit"** (activity) — a timeline of what happened (document shared, message, invoice, appointment).

### Messages ("Berichten")

1. Open the **"Berichten"** tab.
2. Type your question or remark under **"Nieuw bericht"** (new message) and click **"Versturen"** (send).

Use this channel for questions about your case: it's more secure than regular email and lands directly in the right matter.

### Financial ("Financieel")

- The **"Financieel overzicht"** (financial overview) shows what is **"Openstaand"** (outstanding) and **"Voldaan"** (paid).
- For an outstanding invoice, click **"Betaal nu"** (pay now) and complete the payment. Afterwards the invoice shows as **"Voldaan"** in your overview.

![The financial overview in the client portal](/media/guides/portal-financial.png)

## How to upload a document yourself

1. Open the matter and choose **"Document uploaden"** (upload document).
2. Choose the file and click **"Uploaden"**.
3. Your document is checked by the firm before it appears in your matter; until then it shows "Wacht op goedkeuring" (awaiting approval).

## How to sign a document electronically

If the firm asks for your signature, you receive a personal signing link.

1. Open the link. You see the **"Document"** and the **"Status"**.
2. Review the document and click **"Onderteken"** (sign).

## Questions or problems?

Contact your lawyer via the **"Berichten"** tab, or via the contact details you received from the firm. The portal doesn't replace personal contact — it makes sure you can find documents, messages, appointments, and payments in one place.